We provide 1 year limited UK warranty for any electric scooter purchased through us. Unlike other sellers, your scooter does not need to be sent back to China for repair and all repairs will be performed by Scootisfaction or their partner in the UK.
We hold most of the spare parts in the UK and we have an extensive experience in repairing Xiaomi.
Please note that for repair we might use both genuine and aftermarket parts.
Please note that we do provide warranty service only if your scooter develops a fault through normal use (as per manufacturers manual) and if the scooter has been not altered in any way.
Furthermore, any fault caused due to misuse of the scooter including water ingress or external damage is not covered by this policy. The warranty is void if the scooter has been serviced or modified by anyone other than an authorised partner. Please ensure your read the manual in detail before using your electric scooter in order not to void your warranty.
Scootisfaction is not liable for any repairs which includes tyre punctures, disc brakes, kick-stand, lights, reflective stickers, cable damage or any other consumables which would wear out/occur within normal use of the scooter.
Like with any type of vehicle, customer should expect and be responsible to do some minor maintenance and adjustment time to time. It is very important to follow these practises:
In general, it is very important to drive responsibly and do not abuse the scooter.
However, if you do manage to break some parts and if it is not covered by our warranty we are always here for our customers and are able to provide a cost-effective solution.
For our previous customers we do provide replacement parts at a discounted price. Please get in touch with us at firstname.lastname@example.org, quoting your order number and your issue.
Most of the time, the smaller parts are easily replaceable and can be performed by a customer.
If you do have any further questions about your warranty free to get in touch with us!